FAQ

General FAQs for Roamalot.com

  1. What services does Roamalot.com offer?
    Roamalot.com provides comprehensive travel services, including international tour packages, local excursions in the UAE, and visa consultancy services.

 

  1. How can I book a tour package or local excursion?
    You can book directly through our website by selecting your desired package or excursion, and following the on-screen instructions to complete your booking.

 

  1. What is included in the tour packages?
    Our tour packages typically include return flight tickets, hotel accommodations, travel insurance, and airport transfers. Additional options like tours and excursions, detailed itineraries, car rentals with driver, and local SIM cards with data are available as add-ons.

 

  1. How do I cancel or change my booking?
    Cancellations and changes to bookings can be made through your account on our website. Please refer to the specific cancellation policy provided with your booking for details.

 

  1. What payment methods are accepted?
    We accept payments via credit/debit cards, bank transfers, and other methods specified on our platform.

 

  1. How does Roamalot.com handle payments and refunds?
    Payments are processed securely through our payment gateway. Refunds, if applicable, will be processed according to the terms specified at the time of booking and may take a few days to reflect in your account.

 

  1. Do you offer visa consultancy services for destinations other than the UAE?
    Yes, we provide visa consultancy services for multiple countries. Please visit our Visa Consultancy Services page for more details.

 

  1. What if I need assistance during my trip?
    We offer 24/7 customer support to assist you with any issues that may arise during your trip. You can contact us via phone, email, or live chat on our website.

 

  1. Can I get a customized travel package?
    Yes, we offer personalized travel packages tailored to your specific needs and preferences. Contact our customer support team for assistance with customizing your trip.

 

  1. How can I reach customer support?
    You can reach our customer support team through the Contact Us page on our website, via email at insert email, or by calling our customer service hotline at +971 50 1024045

 

  1. Are there any special offers or discounts available?
    We regularly update our website with special offers and discounts. Follow us on social media or subscribe to our newsletter to stay informed about the latest deals.

 

  1. Is my personal information secure on Roamalot.com?
    Yes, we prioritize your privacy and security. Our website uses advanced encryption technologies to protect your personal and payment information. Please refer to our Privacy Policy for more details.

 

  1. How do I create an account on Roamalot.com?
    You can create an account by clicking on the “Sign Up” button on our homepage and filling out the required information. Once registered, you can manage your bookings, preferences, and personal information through your account.
  2. What are the terms and conditions for using Roamalot.com?
    You can find our detailed terms and conditions on the Terms and Conditions page on our website. These terms govern your use of our services and include important information about your rights and responsibilities.