Introduction Welcome to Roamalot.com. By accessing our website or using our services, you agree to these terms and conditions. Please read them carefully before proceeding.
Definitions
“Roamalot,” “we,” “us,” and “our” refer to Roamalot.com and its affiliates.
“User,” “you,” and “your” refer to anyone accessing or using our services.
“Services” refer to the travel-related products and services provided through Roamalot.com, including tour packages, local excursions, and visa consultancy.
Use of the Website and Application
Eligibility: You must be at least 18 years old to use our services.
Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities: Users must not engage in fraudulent activities, violate any laws, or infringe on the rights of others.
Booking and Payment
Booking Confirmation: All bookings are subject to availability and confirmation.
Payment Methods: Payments can be made via credit/debit card, bank transfer, or other methods as specified on our platform.
Payment Gateway Charges: If the customer pays using the supplier’s payment link, a 3% gateway charge applies. The supplier will transfer the Roamalot margin minus the 3% gateway charge to Roamalot.
Pricing and Fees
Price Changes: Prices are subject to change without notice. Additional fees such as service charges and taxes may apply.
Fees and Taxes: All bookings may be subject to additional fees and taxes as imposed by relevant authorities or service providers.
Cancellations and Refunds
Cancellation Policy: Cancellations and refunds are subject to the terms specified at the time of booking.
Refund Requests: Requests for cancellations or refunds must be made through our platform and will be processed according to the service provider’s policy.
Non-Refundable Items: Certain fees, such as service charges, may be non-refundable.
Liability and Indemnity
User Responsibility: Users agree to indemnify Roamalot.com against any claims arising from their use of our services.
Limitation of Liability: Roamalot.com is not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or data, arising from the use of our services.
User Conduct and Content
Content Submission: Users may submit reviews, comments, and other content, provided it is not offensive, defamatory, or illegal.
Prohibited Conduct: Users must not misuse the site, engage in spamming, data scraping, or other harmful activities.
Intellectual Property
Ownership: All content on Roamalot.com, including text, images, and logos, is the property of Roamalot.com and its licensors.
Use of Content: Unauthorized use of our content is prohibited. Users may not copy, reproduce, or distribute any content without permission.
Privacy Policy
Data Collection: We collect personal data in accordance with our Privacy Policy.
Data Use: Personal data is used to provide and improve our services. Users agree to the collection and use of information as described in our Privacy Policy.
Modifications
Changes to Terms: Roamalot.com reserves the right to modify these terms at any time. Users are encouraged to review the terms periodically.
Notification of Changes: Continued use of our services constitutes acceptance of the modified terms.
Governing Law
Jurisdiction: These terms are governed by and construed in accordance with the laws of United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates
Dispute Resolution
Arbitration: Any disputes arising out of or related to these terms shall be resolved through binding arbitration in accordance with the rules of the [Arbitration Association/Body].
Exceptions: Either party may seek injunctive relief in a court of competent jurisdiction for any alleged breach of confidentiality or intellectual property rights.
Termination
Termination by User: Users may terminate their account at any time by notifying Roamalot.com.
Termination by Roamalot: Roamalot.com may terminate or suspend access to the services immediately, without prior notice or liability, for any reason, including breach of these terms.
Entire Agreement
Integration Clause: This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, and understandings.
Severability
Severability Clause: If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in effect.